Frequently Asked Questions
Are you accepting new patients?
Yes, we are welcoming new patients.
Do you accept my health insurance plan?
Our office participates with most major insurance plans. However, we do recommend that you contact your insurance company to verify our participation.
Which hospitals are you affiliated with?
The Childrens Hospital of Philadelphia, St. Christopher's Hospital for Children, and The Bryn Mawr Hospital. However, as an independent practice, we are able to refer to any hospital or specialist, and are able to recommend to you whom we believe would be the best. Ultimately, the choice is yours, but you may be limited by your insurance plan.
Which type of appointments do you offer?
We offer scheduled routine well visits, as per the recommendation of the American Academy of Pediatrics, as well as same day appointments for acute or sick visits. All visits are by appointment only. For same day appointments, it would be best to call as early in the day as possible. For routine well visits, we strongly recommend that the next appointment be made before leaving the office.
Can I request to see a particular provider?
Yes, you have the freedom to select which provider to see for routine well visits and most sick visits, subject to availability and your own schedule. Each provider strives to care for their own patients for routine well and most sick visits. However, it is possible that due to an unanticipated emergency or your provider's absence from the office, an appointment may need to be scheduled with one of the other providers. Each provider sees patients in both offices. Additionally, the on-call coverage is shared by all of the providers.
Do I need to notify my insurance company after my newborn is delivered?
Yes, a parent needs to contact the child’s health insurance company before your child is 30 days old; prior to that age, your child would be covered under the mother’s policy.
How are forms for school, camp, sports, and day care completed?
Forms can be either mailed or delivered to the office; and when completed, they may be either mailed home or picked up at the office. In order for a form to be completed, your child needs to be current with his/her routine well visit schedule. Additionally, the parent/patient portions of the form will need to be completed prior to submission. Most forms will be completed within a few business days. There is a fee for form completion, payable when the form is submitted.
What about prescription refills and antibiotics?
Routine prescription refills will be processed within 1-2 business days during regular office hours, subject to provider’s approval, and will be communicated electronically to a pharmacy of your choice. A delay may occur if prior authorization from your health insurance company would be needed. Prescriptions for controlled substances (e.g., stimulant medications) need to be picked up at the office.
Antibiotics should be utilized with great discretion; consequently, patients should be examined first prior to a prescription being rendered.
How do I contact a provider when the office is closed?
Call the regular office telephone number (click here), and listen to the newly recorded message which will offer the current on-call health provider’s phone number. Requests for appointments, prescription refills, referral completion, and routine questions should be made during regular office hours.
For life-threatening emergencies, dial 911.
Can my minor child be seen without a parent or guardian present?
All patients younger than age 18 must be accompanied by a parent or guardian.
Do you have a late (for appointment) policy?
If you are more than 15 minutes late for your appointment, you may be asked to re-schedule, or wait for the next available opening in that day’s schedule.
What office services do you offer?
In addition to routine well visits and same day appointments, we perform rapid strept throat testing, urinalysis, and vision screening along with (but not limited to) ear piercing, removal of sutures/staples, treatment of minor orthopedic injuries, treatment of minor burns and skin injuries, drainage of minor abscesses, and parent education materials.
What is pediatrics and adolescent medicine?
Pediatricians are physicians who specialize in treating children of all ages by providing comprehensive medical care for infants, children and adolescents. Pediatricians serve as primary care providers, being the first point of contact when a patient is sick. They are trained to provide well-rounded medical care for children of all ages, working closely with the patient's parents and family to ensure that the child is developing and maturing properly. Nearly all teenagers are faced with a range of challenges and issues during their formative adolescent years. As a result, the care of an adolescent medicine specialist can help to ensure patients are growing and maturing into healthy young adults.